Also, the YaSM model is not merely read-only information. YaSM has a streamlined, consistent structure so you can easily understand the ideas behind service management. This is where the YaSM model comes into play: Once you are familiar with these principles, you can better sort out the huge amount of advice available and introduce clearly defined processes in your organization that everybody understands.īut how to get the picture of these principles, and how to define concise processes that work for your organization? YaSM starts from the insight that all established service management frameworks and standards such as ITIL®, ISO 20000, COBIT®, CMMI-SVC®, SIAM™ and VeriSM™ follow a few basic principles. What is service management? (10:33 min.).Intro: The YaSM model for service management (7:41 min.). ![]() If you are new to YaSM, start with our introductory videos: Service Management doesn't need to be complex and difficult: YaSM® is a streamlined process model for managing services that includes detailed, ready-to-use process and document templates. ![]() YaSM ®: Yet another Service Management Model
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